Glossary | SABEeX DMS

A (15) | B (9) | C (34) | D (20) | E (21) | F (8) | G (8) | H (5) | I (27) | J (3) | K (2) | L (8) | M (16) | N (11) | O (7) | P (49) | S (27) | T (10) | U (8) | V (2) | W (2)

Title
Key Performance Indicators	Key Performance Indicators (KPI) are quantifiable measurements, agreed to beforehand, that reflect the critical success factors (of the company, department, project.) A qualitative or quantitative measure of a service or activity used to compare actual performance against a standard or target. Performance indicators commonly relate to statutory limits, safety, responsiveness, cost, comfort, asset performance, reliability, efficiency, environmental protection and customer satisfaction. (Source: International Infrastructure Management Manual – Ver. 3.0 2006).
KPI	Key Performance Indicators